Scott+Scott UK LLP is committed to providing a high-quality legal service to our clients. When something goes wrong, we need you to tell us about it to help us to improve our service. We aim to deal promptly, fairly and effectively with any complaint about any aspect of our service.
References in this policy to a “partner” shall mean a member of Scott+Scott UK LLP.
If you have a complaint, please give the details of your complaint (by letter, email or telephone) to the partner with whom you feel you have the closest relationship. If you have not dealt directly with a partner, please contact the partner named in our engagement letter as the person responsible for supervising your matter.
It is possible that, after investigation, the partner to whom you first notified your complaint can quickly resolve it to your satisfaction, in which case, he or she will record in writing to you (within 7 days of your first contacting us) the agreed manner of resolution.
If, however, your complaint is not resolved to your complete satisfaction within 7 days of your first contacting us, you should notify (by letter, email or telephone) the partner first contacted by you that you require your complaint to be investigated by another partner.
If we have to change any of the timescales above, we will let you know and explain why.
Complaints Handling Officer
Scott+Scott UK LLP
St. Bartholomew House
90-94 Fleet Street
Telephone: +44 20 3910 4921
Deputy Complaints Handling Officer
c/o Scott+Scott Attorneys at Law LLP
156 South Main Street
Telephone: +1 860 537 5537
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
The Legal Ombudsman
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
The Solicitors Regulation Authority
Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN or DX 720293 BIRMINGHAM 47
0370 606 2555 inside the UK
+44 (0)121 329 6800 outside the UK